What is the future of customer contact for your business?
Inbound calls are by far the most powerful channel for generating additional revenue.
Opportunities to upsell to a higher service or purchase a service plan often arise when a customer makes contact to book a regular service or find out the location of a nearest branch.
How WhatsApp Can Keep Your Contact Centre Agile
WhatsApp messaging is gaining momentum more than ever before, and for a good reason. WhatsApp messaging is now outpacing other communication channels in several ways, find out how in our latest article.
How To Reduce Your Average Call Handling Time
Average Handle Time (AHT) is one of the most critical call centre metrics that measures the average duration of contact between an agent and a customer. It assesses the efficiency of a call centre to improve agents productivity and customer satisfaction. Maintaining a low AHT signifies good performance and hence boosts customer satisfaction.
Which regional accent do you trust?
In a call centre environment, where the quality of a call hinges on the speaking and listening skills of the agent, voice and accent have an incredibly important role to play. Customers want the agent to be easy to understand, pleasant to speak with and demonstrating empathy. So, what role does accent really play in UK call centres?
