Outsourcing & Employer of Record

Build Better Teams. Deliver Better Customer Experiences. Reduce Operating Costs.

BDM CX helps UK businesses scale through customer service outsourcing, Employer of Record services, dedicated offshore teams and B2B appointment setting services.

Whether you want to outsource customer service, create a dedicated customer service team in South Africa, hire employees in South Africa without opening a local company, or generate qualified sales opportunities through outsourced appointment setting, BDM CX provides the people, infrastructure and operational expertise to make it happen.

UK Outsourcing & Employer of Record Built Around Your Business.

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One Partner. Three Ways to Scale.

BDM CX brings together customer service outsourcing, Employer of Record services and B2B appointment setting within one flexible delivery relationship.

Customer Service & Contact Centre Outsourcing

BDM CX provides customer service outsourcing for UK businesses, with UK, South African and hybrid delivery models designed around your operational requirements, customer experience objectives and budget.

Our contact centre outsourcing services can operate as an extension of your business, representing your brand across inbound calls, outbound contact and digital customer communication channels.

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Our Contact Centre Services Include

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01

Inbound customer service

02

Customer support

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Dedicated customer service teams

04

Overflow and additional capacity

05

Customer retention

06

Outbound customer contact

07

UK contact centre services

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South Africa call centre outsourcing

09

Hybrid UK and South African delivery

Whether you need a fully outsourced operation or additional capacity for an existing team, we build the service around your customers, processes and objectives.

Dedicated Customer Service Teams in South Africa

High-Quality Customer Support Without UK-Level Operating Costs

Build a dedicated customer service team in South Africa that operates as an extension of your organisation. South Africa gives UK businesses access to a substantial English-speaking talent pool, strong alignment with UK working hours and attractive operating economics.

BDM CX provides the people, operational environment, technology, management expertise and customer contact infrastructure required to create a scalable offshore customer service operation.

Choose the Delivery Model That Fits Your Business

UK Team

UK-based customer contact services for businesses requiring domestic delivery, specialist expertise or specific regulatory requirements.

South African Team

Access skilled South African talent while reducing the operating costs associated with equivalent UK-based teams.

Hybrid UK + South Africa

Combine UK and South African resources to balance customer experience, resilience, operational coverage and cost.

Build Your Customer Service Team

Employer of Record South Africa

Hire Employees in South Africa Without Opening a Local Company

Want to hire employees in South Africa but don’t have a South African legal entity?

BDM CX provides South Africa Employer of Record services for UK and international businesses that want to employ South African talent quickly and compliantly without establishing and administering their own local company.

As your South Africa Employer of Record, BDM CX manages the local employment infrastructure behind your team while you retain responsibility for day-to-day work, objectives, culture and performance.

Inbound customer service

  • Recruitment support
  • Employee onboarding and offboarding
  • Tax administration
  • HR support
  • Regulatory reporting
  • Locally compliant employment contracts
  • Payroll administration
  • Statutory contributions
  • Employment compliance
  • Office placement and management

Who Uses Employer of Record Services?

Our EOR South Africa model is designed for businesses that want to:

  • Enter the South African market
  • Build a remote South African team
  • Expand without establishing a local legal entity
  • Build customer service, sales or operational teams in South Africa
  • Access specialist talent
  • Build customer service, sales or operational teams in South Africa
  • Reduce the administrative complexity of international employment
Whether you’re hiring one employee or building an entire operational team, our EOR South Africa solution provides a faster route to accessing local talent.
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B2B Appointment Setting Services

Outsourced Appointment Setting and Lead Generation for UK Businesses

BDM CX provides B2B appointment setting services and lead generation support for UK businesses that need a consistent pipeline of qualified sales conversations.

Our outbound teams work as an extension of your sales operation, representing your brand professionally while identifying opportunities, qualifying prospects and securing appointments for your sales team.

Our Appointment Setting Services Can Support

  • Prospect engagement
  • B2B outbound calling
  • Appointment qualification
  • Appointment booking
  • Database reactivation
  • Event campaigns
  • Sales campaign support
  • Lead nurturing
  • Data cleansing
  • Campaign reporting

Instead of asking expensive salespeople to spend their time prospecting, let our team create the conversations so yours can focus on converting them.

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Why Businesses Choose BDM CX

Outsourcing That Feels In-House

The best outsourced teams shouldn't feel outsourced. We take time to understand your business, processes, customers and brand before building a service around them.

UK Business Market Understanding

The UK business market is highly competitive and digitally mature. BDM CX focuses on customer experience, operational efficiency and measurable ROI while building flexible delivery models around the needs of UK organisations.

Built Around Your Business

From a dedicated customer service team to an outbound sales campaign or South Africa Employer of Record solution, services are structured around your operational requirements.

Scalable

Add capability without continually adding internal management, premises and infrastructure.

Experienced Customer Contact Teams

Customer conversations are our core business, from inbound service to outbound sales engagement.

Flexible Delivery

Choose UK delivery, South African delivery or a hybrid model depending on your objectives.

One Outsourcing Partner

Customer service, contact centre operations, appointment setting, lead generation and South African employment can sit within one BDM CX relationship.

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What Can You Outsource to BDM CX?

Customer Service

Outsource inbound customer enquiries and build a scalable customer support operation.

Contact Centre

Create UK, South African or hybrid contact centre capacity around your requirements.

Dedicated South African Teams

Build an English-speaking customer service or operational team in South Africa.

Employer of Record

Hire employees in South Africa without creating your own local legal entity.

B2B Appointment Setting

Generate qualified B2B appointments for your internal sales team.

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Who We Work With

BDM CX supports organisations ranging from growing businesses requiring their first outsourced team through to established organisations seeking additional capacity, specialist campaigns or alternative delivery locations.

Our services are particularly suited to:

  • Scale-ups building customer service capacity
  • Enterprise organisations with complex customer contact requirements
  • Businesses building South African teams
  • Sales teams requiring appointment setting support
  • Mid-market businesses seeking operating efficiencies
  • UK businesses outsourcing customer service
  • International companies hiring employees in South Africa
  • Businesses requiring outsourced lead generation

Ready to Build Your Next Team?

Whether you need to outsource customer service, build a dedicated South African contact centre team, hire employees in South Africa, or generate B2B appointments and new sales opportunities, BDM CX can build a solution around your business.


Tell us what you need to achieve and we’ll show you how we can support it.

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Frequently Asked Questions

What is an Employer of Record in South Africa?
An Employer of Record, or EOR, is an organisation that legally employs workers in South Africa on behalf of another business. The client manages the employee’s day-to-day role and performance while the EOR manages local employment administration such as contracts, payroll, tax and compliance.

Yes. One route is to establish and maintain an appropriate local entity and employment infrastructure. Alternatively, businesses can use an Employer of Record in South Africa to employ local workers on their behalf, subject to applicable employment and regulatory requirements.

BDM CX EOR services can include recruitment, employment contracts, employee onboarding and offboarding, HR support, payroll and tax administration, compliance monitoring and office placement.
South Africa gives UK businesses access to a substantial English-speaking talent pool with working hours that align well with UK operations. For suitable functions, it can also provide significant operating-cost advantages compared with equivalent UK teams.
Customer service outsourcing involves using a specialist external provider to manage some or all customer interactions on behalf of a business. This can include inbound calls, customer enquiries, outbound contact and other support channels.
Yes. BDM CX can create dedicated teams that operate around a client’s brand, processes and customer requirements, using UK, South African or hybrid delivery models.
B2B appointment setting involves contacting prospective business customers, identifying and qualifying potential opportunities and arranging meetings or sales conversations with appropriate prospects.
Yes. BDM CX provides outsourced appointment setting and sales campaign support, including professional scripting, dedicated agents, prospect engagement, appointment generation and campaign reporting.
Lead generation identifies potential prospects and creates sales opportunities. Appointment setting takes that process further by engaging and qualifying prospects and arranging a specific conversation or meeting with the sales team.An Employer of Record, or EOR, is an organisation that legally employs workers in South Africa on behalf of another business. The client manages the employee’s day-to-day role and performance while the EOR manages local employment administration such as contracts, payroll, tax and compliance.
Yes. BDM CX provides UK, South African and hybrid delivery options, allowing businesses to select a model based on customer, operational, regulatory and commercial requirements.
Yes. BDM CX can recruit for a wide range of specialist remote roles, including Marketing Managers, Accountants, Software Developers, Sales Agents, Customer Service Agents, Finance Managers, Bookkeepers, Sales Executives, B2B Appointment Setters, IT Specialists, and many more.