The Key To Handling Seasonal Customer Service Demands
Successfully navigating seasonal customer service demands is key to a business’s success. These surges bring both opportunities and challenges, and managing these fluctuations efficiently is key to maintaining customer satisfaction, optimising operations, and ensuring sustained growth. Understanding Seasonal Customer Service Peaks Seasonal peaks refer to periods of increased customer activity, which vary across different industries. […]
Enhancing Customer Satisfaction Results | BDM CX
Enhancing Customer Satisfaction Results Download Case Study Background We were requested by our international retailer client to provide help developing the customer satisfaction scores for their JLR (Jaguar Land Rover) businesses. The business was achieving Customer satisfaction results (CSI) lower than they felt comfortable with and had identified this as a key area for business […]
Jacob Brand awarded Apprentice of the Month December 2021
Next Step Apprenticeships have announced our very own Jacob Brand as their apprentice of the month. We are proud to support our employees learning and development. Jacob has recently achieved a full distinction within his Team Leading level 3 apprenticeship and was nominated by his skills coach, Mike O’Rourke, for the award. Mike has been […]
BDM CX Website Relaunch
We are pleased to relaunch our new website this month! After weeks of hard work and dedication from our very talented team we are delighted to make our website live. With a new look and feel, easy navigation and subscribers area it provides our visitors with latest industry news and helpful insights through our dedicated […]
BDM CX Ltd Sustainability Drive Update
As part of our sustainability drive as a business we are now monitoring our environmental impact and looking at ways we can reduce our carbon and energy costs. The first step was to calculate our emissions. We then looked at ways we can reduce our Carbon and energy cost through procedure changes and purchasing habits. […]
BDM CX Ltd Achieves ISO 9001:2015 Accreditation
We are delighted to announce we have achieved the ISO 9001:2015 accreditation with QMS International. ISO 9001 is the world’s most recognised Quality Management System (QMS) standard. The ISO 9001:2015 accreditation ensures that BDM CX Ltd continually monitors, manages and improves the quality of our services. The thorough process involved Gap Analysis where a QMS […]
Meet The Team – Quality Control Supervisor, Wendy Burgess
Meet The Team We asked Wendy Burgess, our Quality Control Supervisor a few questions to get to know her better. 1. What was your career background before joining BDM? Having trained as a dancer and working many years teaching, both abroad and in the UK, I developed great communication skills. Alongside this I worked in […]
Meet The Team – Contact Centre Manager, Becca Crane
Meet The Team We asked Becca Crane, our newly appointed Manager Business Outsourcing a few questions to get to know her better 1. What was your career background before joining BDM? Before joining BDM I had worked mainly in hospitality – so customer services has always been part of my working life. 2. Tell us […]
What will be the key focus for Call & Contact Centres in 2023?
What will be the key focus for Call & Contact Centres in 2023 – Thoughts from our MD, Sharon Powell. With 2023 upon us we asked our Managing Director, Sharon Powell to share her thoughts on what the new year will bring for Call & Contact Centres. Following the success of last year BDM CX’s […]
Considering Outsourcing Your Customer Contact Services?
When you invest in agents and their overall engagement, you will see a significant correlation between agent engagement and higher performance, better customer satisfaction, and a positive working culture.