Earthlings vs Humanoids
Artificial Intelligence and the Future of Customer Experience: Why the Best Solutions Will Always Combine Technology and People By Mike Surridge, CEO, BDM CX Introduction Artificial Intelligence is transforming customer service at a pace few could have imagined even five years ago. From intelligent chatbots and automated workflows to sentiment analysis and predictive customer engagement, […]
Are you paying London prices for back office functions?
How Employment of Record (EOR) Is Redefining Global Hiring In today’s economic climate, businesses are under increasing pressure to drive efficiency while maintaining high standards of service delivery. Revenue is harder to win, competition is stronger, and operational costs, particularly in major cities like London continue to rise. Yet many organisations still approach hiring as […]
Meet our MD
I sat down with our Managing Director, Sharon Powell, to ask about her inspirations, aspirations, the future of customer contact and what success for BDM means to her.